Plum IVR Support

Posted: **Tue Jan 23, 2018 3:24 pm**

Our IVR system has to give the Insurance Information of our clients.
Ex: There can be any insurance on file Example GEICO, Medicare OH etc.
The IVR voice is saying these names very bad. Ex: GEICO is said as geecondo.
I can't use spell here. Is there an option to pronounce these names properly.

Posted: **Tue Jan 23, 2018 4:47 pm**

Hi,
The best way to avoid mispronunciation is by uploading audio files for each insurance company's name.

Code: Select all

 
<audio src = "wav/geico.wav">
   GEICO
</audio>

Yet if you're unable to record any audio files, the names could also be spelled out phonetically.

Code: Select all

 
<prompt>
   Guy Co
</prompt>

Regards,
Plum Support

Plum IVR Support

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