We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

address say-as

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

address say-as

Post by jverweij »

We are using the address say-as service and all the common abbreviations are handled nicely except for ST. Instead of hearing "street" it is delivered as "ST"
Can this be added to convert ST to "street" ?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: address say-as

Post by support »

Hi,

Unfortunately we license the TTS engines from third parties and do not have the ability to control how they perceive abbreviations. At this point you will need to alter your code to convert "ST" to "St" or "Street" in order to get the appropriate interpretation.

Regards,
Plum Support

jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

Re: address say-as

Post by jverweij »

Thanks. Looks like St does not work either. We will investigate converting to Street before reading it back.
Thank you!

Post Reply