Plum IVR Support

We are using the address say-as service and all the common abbreviations are handled nicely except for ST. Instead of hearing "street" it is delivered as "ST"
Can this be added to convert ST to "street" ?

Hi,

Unfortunately we license the TTS engines from third parties and do not have the ability to control how they perceive abbreviations. At this point you will need to alter your code to convert "ST" to "St" or "Street" in order to get the appropriate interpretation.

Regards,
Plum Support

Thanks. Looks like St does not work either. We will investigate converting to Street before reading it back.
Thank you!