Outboud call makes a call at 5:00 AM

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komonedo

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  • Joined: Fri Dec 21, 2018 8:12 am

Outboud call makes a call at 5:00 AM

PostFri Dec 21, 2018 8:24 am

Hello,

We have an outbound call setup that called a customer at 5:00 AM in the morning. The customer contacted us to complain and when we checked the logs we found that it was really so.

How did this happen? And how can I set up an outbound call service and prevent it from calling customers at ungodly hours of the day such as very early in the morning?
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admin

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Re: Outboud call makes a call at 5:00 AM

PostFri Dec 21, 2018 9:08 am

Hi komonedo,

We can certainly take a look at the logs to see if we can find anything else. If you're using our DEV tool, can you share your username or company name so we can look your account up? You can share it here or you can send us a private message if you feel more comfortable.

Regards,
Plum Support
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admin

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Re: Outboud call makes a call at 5:00 AM

PostWed Dec 26, 2018 8:56 am

Update: Talked with user komonedo regarding this and it appears that the client had already submitted a support ticket to the Plum Voice support team. Have recommended to komonedo to touch base with individual who submitted ticket and it will be handled there.

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