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delaying time-out window

Questions and answers about IVR programming for Plum DEV

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whitneyrosa
Posts: 1
Joined: Mon Nov 19, 2018 6:48 pm

delaying time-out window

Post by whitneyrosa »

Is it possible to adjust the default 3-second time out for a specific IVR system? Plum supports several of our customers' IVR channels, but I have just one asking for a longer time-out. Any information you can provide would be great. Thanks!
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support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: delaying time-out window

Post by support »

Hello,

Yes, it is possible to adjust the 3-second time out for a specific IVR system. Please refer to the documentation here: https://www.plumvoice.com/docs/dev/voic ... es:timeout. Please let us know if you have any further questions.

Regards,
Plum Support
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