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delaying time-out window

Posted: Fri Feb 22, 2019 6:33 pm
by whitneyrosa
Is it possible to adjust the default 3-second time out for a specific IVR system? Plum supports several of our customers' IVR channels, but I have just one asking for a longer time-out. Any information you can provide would be great. Thanks!

Re: delaying time-out window

Posted: Mon Feb 25, 2019 9:06 am
by support

Yes, it is possible to adjust the 3-second time out for a specific IVR system. Please refer to the documentation here: ... es:timeout. Please let us know if you have any further questions.

Plum Support