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ASR Engine & TFNs

Questions and answers about IVR programming for Plum DEV

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aravindm
Posts: 14
Joined: Mon Mar 30, 2015 10:40 am

ASR Engine & TFNs

Post by aravindm »

Hi,

1. Can PlumVoice setup a toll free number other than US?. I am looking for India toll free number.
2. What are all the ASR engines supported by PlumVoice?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: ASR Engine & TFNs

Post by support »

Hello,

1. For provisioning questions please contact our provisioning department at provisioning@plumgroup.com.
2. For ASR Engines we support Nuance OSR 3.0.

If you have any further questions please reach back out!

Regards,
Plum Support

armanohar83
Posts: 2
Joined: Mon Mar 28, 2016 4:48 am

Re: ASR Engine & TFNs

Post by armanohar83 »

Hi,

I have created a grammar for alphabets which does not recognize most of the users.
Is there any options/properties available for ASR to support Indian accent 'en-IN'?. Please share the relevant documentation.

armanohar83
Posts: 2
Joined: Mon Mar 28, 2016 4:48 am

Re: ASR Engine & TFNs

Post by armanohar83 »

Hi,

Is there any properties available to set ASR engine to support for indian accent 'en-IN'? Please share relevant document

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: ASR Engine & TFNs

Post by support »

Hello,

We received your support ticket and responded to your questions there.

Regards,
Plum Support

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