Call logs older than 5 days

Questions and answers about IVR programming for Plum DEV

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gregfi

  • Posts: 1
  • Joined: Thu May 30, 2019 9:34 am

Call logs older than 5 days

PostThu May 30, 2019 9:43 am

Is there any way to retrieve the call logs for a call that's older than five days? We'll get requests to look into what happened on a call for a customer and the log's been deleted.

Thanks,
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support

  • Posts: 3628
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: Call logs older than 5 days

PostFri May 31, 2019 1:58 pm

Hello,

Unfortunately the detailed call logs only get stored for 5 days. The session logs exist for much longer, but those are very simple records of the calls. However, you may utilize our log tag for any data you would like in your session logs! Please refer to our documentation here: https://www.plumvoice.com/docs/dev/voicexml:tags:log.

If you have any other questions, please let us know.

Regards,
Plum Support

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