Not getting caller ID name passed along

Questions and answers about IVR programming for Plum DEV

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cpiccirillo

  • Posts: 1
  • Joined: Thu Jun 27, 2019 11:46 am

Not getting caller ID name passed along

PostThu Jun 27, 2019 11:48 am

when we switched to your service, some customers are no longer receiving the name of the caller on their caller ID, just the phone number. We had this working in the past. Do you send the ANI in a format different other carriers/providers? Is there anything we can do on our side to fix this?
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admin

Site Admin

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  • Joined: Thu May 29, 2003 3:12 pm

Re: Not getting caller ID name passed along

PostThu Jun 27, 2019 12:40 pm

Hi,

Thank you for reaching out.
Currently we support setting the caller ID on local phone numbers.
The caller ID is set at the carrier level so in order to do it you would need to submit a request to our provisioning department.
The display can be up to 15 characters, including spaces.

Please reach back out if you have any further questions.

Regards,
Plum Support

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