Plum IVR Support

Hello,

How do i programme the TTS to say currency. at the moment, TTS says for example 1,000.00 as one zero zero zero instead of one thousand.

How do i achieve the say as currency?

Hello,

When using the IVR system, if you include the $ sign at the beginning of something you want read as currency the TTS engine will often read it back automatically, however you can give it a hint using the <say-as> tag:
This should indicate to the TTS engine that you want the contents of the <say-as> tag read as currency.

Regards,
Plum Support

can i use the say as currency without the $ sign?

<say-as type=”currency”>25.32</say-as>

IVR developers do not recommend using the currency tag without the $ sign because the <say-as> tag varies based on the TTS engine while also being intended to handle multiple currency types.

Hello,

amount = 50.30
Your amount is <say-as type="currency"> $<value expr="amount"/></say-as> is reading as fifty point three dollar.

I am getting the dollar amount from web server. Am I doing anything wrong here?

Thank you.

Hello,

How are you inserting the data into your VoiceXML script? If you are using the <var> or <assign> tag you should make sure to put that value in single quotes:
This will force the data to be stored as a string and will prevent the IVR system from attempting to parse the data as if it were a floating point number.

Regards,
Plum Support

Yes, that helps.

Thank you very much.