We have some Spanish call flows within our application. Our callers are experiencing an almost 100% no match rate against our Spanish grammar list and we're troubleshooting to find any potential configuration changes that may help with the matching.
One thing we're looking at currently is the language setting within our grammars. We are currently specifying the language to be 'es'. However, when I reviewed the documentation, it looks like we may need to be using es-US or es-MX. Plum's grammar documentation page says to use 'es-US', but also have noticed 'es-MX' referenced frequently by Plum employees on the dev forums. We've tried both and haven't seen any noticeable improvement with either. Please advise on the correct settings for Spanish.
Here's an example of our current Spanish grammar for reference:
Code: Select all
<grammar type="application/srgs+xml" xml:lang="es" root="KEYWORD_ES" mode="voice"> <rule id="KEYWORD_ES" scope="public"> <tag>lang='es';</tag> <one-of> <item> <one-of> <item>c p l</item> <item>ce pe ele</item> </one-of> </item> </one-of> </rule> </grammar>