Plum IVR Support

Posted: **Thu Jul 13, 2006 7:21 pm**

This may have been covered in the past, but I didn't see it.

Is there any way to set the IVR server so that if it cannot retrieve the main script for a DNIS, it goes to another one?

ie:

http://main.somedomain.com/ivr/script.vxml

fails, so go to

http://backup.anotherdomain.com/ivr/script.vxml

Posted: **Fri Jul 14, 2006 8:45 am**

Hello,

This is a case where you can use a local scratchpad to have better control of the initial page transition. First you will need to create a new scratchpad with something like the following IVR script:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.1">

<form id="main">
	<block>
		<goto next="http://main.somedomain.com/ivr/script.vxml" fetchtimeout="10s"/>
	</block>
	<catch event="error.badfetch">
		<goto next="#backup"/>
	</catch>
</form>

<form id="backup">
	<block>
		<goto next="http://backup.anotherdomain.com/ivr/script.vxml" fetchtimeout="10s"/>
	</block>
</form>

You can then assign this scratchpad as your start page and allow it to manage the failover to your backup IVR server.

Regards,
Plum Support

Plum IVR Support

alternate script if script server down

alternate script if script server down

IVR script to create new scratchpad