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Just getting started and could use some help
Posted: Tue Aug 01, 2006 11:40 am
by jtmerch
Hello, I'm trying to run a sample where a user calls my demo number and the system prompts them saying "Welcome to my system, press 1 for option 1, or 2 for option 2". I'm simply trying to grasp how something like this works and how to upload such a script. Where can I find out about uploading the XML script that I develop?
Posted: Tue Aug 01, 2006 11:44 am
by jtmerch
I played around the with scratchpad and was able to make it work. so no need to reply yet. I'll ask more questions as they are needed. Thanks!
No need to upload IVR script to Plum servers
Posted: Wed Aug 02, 2006 10:28 am
by support
Hello,
Just to be clear you should not need to upload your script to the plum IVR servers. The interaction is normally from our VoiceXML browser to your IVR application server (web server). You should be setting up an IVR server and providing a url for your initial VoiceXML script to our IVR hosting system.
Using the scratchpad is a good way to get started learning VoiceXML. However, you end up missing the benefits of interacting with an application server/database using standard HTTP POST and GET. You should treat our voice browser like any other client requesting pages from your application server. The only difference is that our IVR systems are expecting a response containing VoiceXML instead of HTML.
Regards,
Plum Support