Plum IVR Support

Hi, when I test the following code snippet bargein="false" is not working. I can either say something to interrupt the prompt or punch in something interrupting the prompt. Any ideas on how I can get this to work?

<?xml version="1.0"?>
<vxml version="2.0">

<form>
<field name="MyID" type="digits">
<prompt bargein="false">
Enter your ID Number.
</prompt>
<filled>
<assign name="IDNumber" expr="MyID"/>

<prompt bargein="false">You entered <say-as type="acronym"><value expr="MyID"/></say-as></prompt>.
</filled>
</field>
</form>
</vxml>

Hello,

Attempting to use the IVR code you provided we were not able to duplicate any bargein issues. The IVR system would play the prompts as expected, not allowing any input until after the prompts finished playing. After the prompts completed we were able to provide input. Similarly during the filled block the IVR system did not allow speech or dtmf bargein while the prompt was being played.

Perhaps an old version of the IVR application is in our cache? Have you tried looking through the "Last Call" log files? The last call logs contain a link so you can view the VoiceXML that our IVR system used when processing the call. The last call log can also be used to determine when the bargein occurred. Please let us know if you have been able to identify the issue in the call log.

Regards,
Plum Support