Plum IVR Support

Hi,

I have noticed that the platform reports "number unobtainable" as result "failed", callee_type "busy" during outbound calls on the UK platform. Is this what I should expect?

Adrian Naude

Hello,

That is the correct IVR behavior. Plum does not differentiate between the various busy signals. If an IVR call was unsuccessful, IVR will mark it as one of the following: fax, busy, noanswer, and operator. The operator error message applies to operator intercept messages, but this behavior is not guaranteed as it is carrier dependant.

Regards,
Plum Support

Hi,

I have managed to obtain a response of
failed / linefailure
on an outbound call. Has there been a change to the expected statuses that can be returned from an outbound call request?

Thanks,
Adrian

Hi,

The previous post was incomplete. Here is the complete list of callee types that might be returned by the IVR platform:

voice
disconnect
answeringmachine
faxmachine
unknown
linefailure
noanswer
busy
informationtone

It is not clear, however, how many of the above might you will see in practice, since certain dialogic boards and/or T1 connections only report a subset of the above.


Regards,

Plum Support

Hi,
I get linefailure callee type when I call my own 1-888 number.

The Plum IVR outbound system can not call toll-free numbers. If your 800 number forwards to a local number, we advise you to have the outbound IVR system call your local number instead.

Yes, I know I do it to see if PLUM is up. The 1 -800 number forwards normally to our local office phone.