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French Language
Posted: Wed Aug 09, 2006 10:16 pm
by ocbermudez
Hi, I am new here and I am doing some test of the plataform, I need to do some test with french language, I guess start some product on MOntreal and I need french language.
I spoke with a sales representative and he told me about this forum where I could get this information about how I can configurar my xml (wich tag) for some time run english voice and some time french voice.
thanks.
Omar.
link to supported IVR languages and voices
Posted: Thu Aug 10, 2006 8:31 am
by support
Hello,
There have been posts in the past discussing language options using the plum IVR platform:
http://support.plumvoice.com/viewtopic.php?t=281
You should understand that you are learning a new language, and as such there is going to be a bit of a learning curve to make the jump to multiple languages. In VoiceXML there are several IVR tags that can be used to modify the Text-to-Speech(TTS) systems. These adjustments are often dependant on the TTS engine being used. Currently on the IVR hosting site Plum uses the AT&T Natural Voices TTS engine. The supported IVR languages and voices can be found here:
http://www.plumvoice.com/docs/dev/devel ... erence:tts
Using the
<voice> tag you can adjust the default voice being used, each voice is tuned to support a specific language. Thus changing the voice will automatically adjust what language you are using:
Code: Select all
<?xml version="1.0"?>
<vxml version="2.1">
<form>
<block>
<prompt>
<voice name="julia">Hello my name is Julia.</voice>
<voice name="juliette">Bonjour mon nom est Juliette.</voice>
</prompt>
</block>
</form>
</vxml>
The above IVR code will play an English prompt followed by a poorly translated (thanks babelfish) French prompt. You can use the voice tag inside of any prompt tag. This means that any block, field, record, transfer and event handler can easily be modified using the voice tag to adjust the language.
Regards,
Plum Support