Plum IVR Support

we are using the Speech work OSR 2 pack and the settings for bargein and silent threash holds are at -30 and -40 db
even though without much background noice this doesnt not pick the voice inputs properly our sample script is running on the plum test server on the number 6177123156 and on our live server 7709135021 any idea on what is wrong on this setup. if you can dial into these numbers and test it would be a great help

In order to fully diagnose the IVR issue, you will need to email support@plumvoice.com, set up temporary remote ssh access to your server, and arrange to have a Plum IVR engineer look at the configuration of your IVR server. Please be sure to include your customer ID in the subject line of your email.

Thanks!

Plum Support