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Voice not recognized - works on other systems though
Posted: Thu Aug 24, 2006 8:43 am
by yak
I have a VXML file that works fine on another (competitive) system, but it does not work on Plum - recognition fails. I am new to VXML and don't know some of the intricacies to make this work on the Plum system. Could someone look at it and tell me what I should change? The script runs and prompts the user, but then none of the items are recognized. Help would be appreciated.
david
http://www.dietchanneldev.com/vxml/d2.xml
IVR platform supports JSGF and SRGS+XML grammars
Posted: Thu Aug 24, 2006 12:01 pm
by support
Hello,
The IVR problem you are experiencing is that you are using an unsupported IVR grammar format. The Plum IVR Platform supports SRGS+XML and JSGF both of which have been used in the 1.0 and 2.0 VoiceXML specifications. GSL is a proprietary grammar format that is not part of the VoiceXML specification. A quick conversion to jsgf would be:
Code: Select all
<grammar type="text/x-jsgf">
hamburger|cheeseburger|fries|diet coke|coke
</grammar>
The above jsgf will allow for any of the above words to be spoken. You can review the JSGF specification at the w3c site:
http://www.w3.org/TR/jsgf/
Regards,
Plum Support