Plum IVR Support

when we voice in options such as 1 and 2 the following segment works

<grammar type="application/x-jsgf">one | two</grammar>

but when we try to enter ( using voice recognition) where we cant define the digits like the above tags, (dynamic Voicing of digits) the system fails to understand the digits properly and says "i did not understand" is there are better way of Voicing in userid's which go beyond 5 digit numbers? please advice.

Hi,

You should be able to use the built-in IVR grammar type "digits" to collect such information, making sure first that the IVR property, inputmodes, is set to "voice" (or "voice dtmf" if you want to allow keypad entry as well):


<field name="my_field" type="digits">
<property name="inputmodes" value="voice" />
<prompt>Please say your ID number</prompt>
<filled>
<!-- do something with the value -->
</filled>
</field>


Regards,

Plum Support