Plum IVR Support

Hi,

I am trying the outbound call with plum, but the call failed always, after my two-times trying, here is the information I checked,

=======================
Message Reference:
Session ID:
Attempts: 3 of 3
Last Attempt: Wed, 20 Sep 2006 00:39:07 -0400
Retry Interval: 5 Minutes
Scheduled Time: Wed, 31 Dec 1969 19:00:03 -0500
Expiration Time: None
Earliest Time: 0
Latest Time: 0
Callee Type: busy
============================

Can you please let me know where is the problem?

Thanks.
greg

Greg,

The output you provided seems to indicate that the IVR system tried calling a number three times but each time received a busy signal (as noted by "Callee Type: busy"). For starters, you should try the IVR outbound service again, but this time with another phone number. If you can provide further information about what you posted to queuecall.php we'll be able to assist you further.

Thanks!

Hi,
This is what I saw in the call info window.
Can you please help to check it?

Thanks.
greg

Call ID: 386123
Status: failed
Campaign Name: default
Phone Number: 18009224684
Start URL: http://www.myhost.com/jsp/ivr/plum_worker.jsp
Result URL:
Call Parameters:
Message Reference:
Session ID:
Attempts: 3 of 3
Last Attempt: Thu, 21 Sep 2006 00:47:49 -0400
Retry Interval: 5 Minutes
Scheduled Time: None
Expiration Time: None
Earliest Time: 0
Latest Time: 0
Callee Type: busy

800 numbers can not be called from the hosted IVR outbound system. If you try a non-800 number you should be able to successfully complete an IVR call.