Plum IVR Support

Posted: **Fri Sep 29, 2006 2:32 pm**

Hi All, I did not find where I can put the callerID on each call. I will need this for put the rigth number on each call, so when the person take the call he/she can see the rigth caller ID of this call.
thanks.
Omar.

Posted: **Mon Oct 02, 2006 10:07 am**

Hello,

Currently the Plum IVR platform supports setting caller id globally for any one user account. If you are a paying customer of Plum you can send an email to support@plumvoice.com with your Customer ID to modify your caller id. If you are not yet a paying customer you should contact your sales rep to request this feature.

In the upcoming version of our IVR platform, the IVR platform will support caller id both globally and on a per call basis. There will be a formal announcement on this forum when the next version of the IVR platform is officially released.

Regards,
Plum Support

Posted: **Wed Feb 28, 2007 5:55 pm**

Hello, Do you have some new about that, if not I will send you the email with the callerID for our plan.
We can set this caller ID as "PrivateNumber"?

Tahnks.
Omar.

Posted: **Wed Feb 28, 2007 6:02 pm**

Hello,

When using the IVR system, you can override the default caller ID for IVR outbound / transferred calls through the use of a telephony url. For example to call the phone number 2125551234 from caller ID 6175551234 here is the URL you would use as the transfer destination:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
    <form>
        <transfer dest="tel:+12125551234;ani=6175551234">
            <prompt>You will now be transferred</prompt>
        </transfer>
    </form>
</vxml>

Similarly you can use a telephony url when queuing IVR outbound calls in the phone_number POST variable.

Regards,
Plum Support

Posted: **Wed Feb 28, 2007 8:26 pm**

Very Good that new feature.
Only one question about the telephony url:
"tel:+12125551234;ani=6175551234"

Please you can confirm me that, because I think that may be it was a type error:
the first one is "tel:(two point?)"
and the second is "ani=(equal sign?)"

Thanks and have nice day.
Omar.

Posted: **Wed Feb 28, 2007 10:05 pm**

Hello,

The IVR format provided to you is correct. It follows the IETF specification for telephony urls (as described in the VoiceXML 2.0 specification). http://www.ietf.org/rfc/rfc2806.txt.

Regards,
Plum Support

Posted: **Tue Mar 04, 2008 11:50 am**

Hello guys, I saw the previous script. On my understanding what I get is that a call transfer is being performed. Our system is generating outbound calls according inbound calls made by people. What we would like to know is if it is possible to perform the outbound calls by changing the current system caller id by the one of the person who is generating the outbound call.
If we needed to implement this feature by using a call transfer like the previous, how should I specify the script which should be played when the transfer is made?

Is this change really possible? Should the source phone number exist?
I thought myself it should not be possible because i could pretend be some one else and make a phone call to someone else's friend.

Thank You

Posted: **Tue Mar 04, 2008 2:12 pm**

Hi,

Using the IVR system, it is possible for the person who is receiving the IVR outbound call to see the caller ID of the person who generated the IVR outbound call.

To do this, you'll need to create the URL based on the user's (person who generated the IVR outbound call) input combined with the caller ID using the <var> tag.

Code: Select all

<var name="phone_number" expr="'tel:+1'+input_phone_number+';ani='+session.telephone.ani"/>

Regards,
Plum Support

Posted: **Wed Mar 05, 2008 3:31 pm**

Im trying to make the previous post work as follows:

According plums log, it shows the sender's phone number, I would like to know if Im missing something or it is just enough to set the phone_number variable to get the outbound call appear with the sender's phone ID. Is phone_number a system variable?

<?php

// if (isset($_POST['caller'])){

// echo "<var name=\"phone_number\" expr=\"\ 'tel:+1\ '+".$_POST['caller']."+\ ';ani=\ '+session.telephone.ani\"/>";

// }

?>

Posted: **Wed Mar 05, 2008 5:02 pm**

Hi,

Yes, "phone_number" is one of the post variables that is sent for an IVR outbound call to be made. So, by setting the "phone_number" variable to the IVR format described in the previous IVR post, you can send this as one of your post variables to the IVR outbound API URL.

Hope this helps.

Regards,
Plum Support

Plum IVR Support

Caller ID.

Caller ID.

IVR platform will support caller id globally and on per call

IVR system allows override of default caller ID

IVR format follows IETF specification for telephony urls

Switch called ID on demand

IVR system allows call receiver to see caller ID

Get inbound phone number as sender in outbound call

IVR code for outbound calls