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FEMALE VOICE
Posted: Mon Oct 23, 2006 12:07 pm
by lpinelis@ibigroup.com
Hello,
I am wondering if there is a way to switch the voice on my IVR from a male voice to a female voice?
Thank you,
LIP
link to IVR Programmer's Reference Manual
Posted: Mon Oct 23, 2006 1:09 pm
by support
You can use the IVR tag,
<voice>, to accomplish that.
Use IVR tag <voice> to change voices
Posted: Mon Oct 23, 2006 1:57 pm
by support
Hello,
You can change the voice used by the plum IVR system using the IVR tag,
<voice>. You can either use a specific female voice or you can simply choose a gender and use the default male or female voice. Here is an IVR example that uses the Julia voice:
Code: Select all
<?xml version="1.0"?>
<vxml version="2.0">
<form>
<block>
<prompt bargein="false"><voice name="julia">Hello my name is Julia.</voice></prompt>
</block>
</form>
</vxml>
Regards,
Plum Support
Posted: Mon Oct 23, 2006 2:05 pm
by lpinelis@ibigroup.com
Ok, Julia works, but can I make the voice global? I read on another post that there is a <property> feature.
Does it work? Where do I insert it in the code?
I've tried this:
<property name="voicegender" value="female"/> right below the xml and vxml opening lines
but it doesnt work.
Posted: Mon Oct 23, 2006 2:13 pm
by lpinelis@ibigroup.com
Ok, Julia works, but can I make the voice global? I read on another post that there is a <property> feature.
Does it work? Where do I insert it in the code?
I've tried this:
<property name="voicegender" value="female"/> right below the xml and vxml opening lines
but it doesnt work.
feature used for IVR outbound calls
Posted: Mon Oct 23, 2006 3:05 pm
by support
Hello,
The IVR code you specified is a new feature on the Plum IVR platform. This feature has not been fully deployed yet, but it is available to customers making IVR outbound calls or using a toll-free number provided by Plum. If you are using a local 617 Boston number this feature has not yet been enabled and you will have to use the IVR tag,
<voice>.
Regards,
Plum Support
Posted: Mon Oct 23, 2006 3:07 pm
by lpinelis@ibigroup.com
Ok thanks for your quick reply.
Clarification please.
Posted: Mon Nov 20, 2006 10:40 pm
by fkuhne
support wrote:Hello,
The code you specified is a new feature on the Plum platform. This feature has not been fully deployed yet, but it is available to customers making outbound calls or using a toll-free number provided by Plum. If you are using a local 617 Boston number this feature has not yet been enabled and you will have to use the <voice> tag.
Regards,
Plum Support
Hello,
Just to be clear, what you are saying here is that it is not available in the development environment, but that it IS available in the production environment correct?
So, if we go ahead and add this document level tag, will it just be ignored safely or will we need to leave it out until we get a production account active?
IVR feature is currently available on production toll-free #
Posted: Wed Nov 22, 2006 1:47 pm
by support
Hello,
Yes, this IVR feature is currently only available on the production toll-free numbers. Also, setting the IVR global property will not cause any problems on the local numbers it is safely ignored.
Regards,
Plum Support