Plum IVR Support

Hi,

Is there any way using which we can give a support to either DTMF or Voice at document level & then again at field level while accpeting a data from the daller?


Thanks,
-Awaneesh

Hello,

I'm not sure what you are asking. Could you provide a more clear IVR example of excatly what you are trying to do?

Regards,
Plum Support

We were using Voxeo but due to natural TTS engine support, we switched to PLUM. Following are the VXML snippets which was developed to run on Voxeo.

<form id="prompt_dob">
- <field name="dob" type="date">
<property name="inputmodes" value="dtmf" />
- <prompt>
<break strength="medium" />
Please Enter your four digit year of birth followed by your two digit month of birth followed by your two digit day of birth
</prompt>
- <noinput count="1">
I am sorry I didn't hear you
<reprompt />
</noinput>
- <noinput count="3">
Unable to Verify your Identity. Goodbye
<exit />
</noinput>
- <nomatch cond="true" count="1">
<audio>I did not understand your entry</audio>
<reprompt />
</nomatch>
- <nomatch cond="true" count="3">
<audio>I did not understand your entry. Goodbye</audio>
<exit />
</nomatch>
- <filled>
<assign name="document.dobset" expr="dob" />
<goto next="#confirm_dob" />
</filled>
</field>
</form>

The aboove code supports only DTMF as mentioned in the property tag.


<form id="confirm_dob">
- <block>
- <prompt>
<break strength="medium" />
The Date of Birth you entered is
<break strength="medium" />
- <say-as interpret-as="date" format="ymd">
<value expr="dobset" />
</say-as>
</prompt>
</block>
- <field name="dobcheck" type="digits?length=1">
- <prompt>
<break strength="medium" />
Press or Say 1 if this is Correct?
<break strength="medium" />
Press or Say 2 to Re Enter
</prompt>
- <filled>
- <if cond="dobcheck=='1'">
<submit namelist="ssn_number dobset submitcount session.sessionid" next="http://66.109.47.37/Captira.ADI.UI/Auth ... nPage.aspx" method="post" />
<exit />
<elseif cond="dobcheck=='2'" />
<goto next="#prompt_dob" />
</if>
</filled>
</field>
</form>

This code supports both DTMF & Voice.

Now my question is that can we have a support for either DTMF or Voice or both at a time for a particluar part of VXML document or entire document as mentioned above in the VXML.

Thanks,
-Awaneesh

Hello,

The IVR inputmodes follow the standard rules for all <property> tags. The value of the IVR tag, property, will propogate to all elements within it's scope. This means that you can set a document wide property and then override it in the form and then again in a <field>. This allows you to control the inputmodes in any situation:
Regards,
Plum Support