Plum IVR Support

Hi,

Is there a way to switch to a particular TTS engine suported by PLUM IVR which would be applicable at document level?

Thanks,
-Awaneesh

Hello,

This IVR question has been covered on this forum previously.

http://support.plumvoice.com/viewtopic.php?t=383

The IVR global property, voicename, will allow you to change the default voice for a document at or below it's scope. This IVR feature has been deployed to our toll-free production environment. We are still in the process or rolling it out to our local IVR systems.

If you do not yet have a production account with Plum you can use the <voice> tag for each prompt in your document.

Regards,
Plum Support

It has been about a year since this was asked...

Is there a schedule for when this will be done?

I have a production 800 number that was not originally issued by PLUM and the script has a lot of prompts. Fixing it would be painfull and not practical if the voice needed to be changed in the future.

Thanks

Last November we had already rolled this capability out to our IVR production toll free lines as mentioned in the two previous posts. That means if you have a production account with us and an 800-number, you've had access to this capability since then.

We have also rolled this capability out to our production local lines as well now, so all Plum IVR hosting accounts have access to this feature.

To recap, simply use the <property> tag like this: And you will have set the voice name (in this example: "Crystal") for the entire document.

I know how to set it up, but it is not working on all of our lines.

Apparently a couple of the 800 lines that we have were transfered from another source.

Can you enable that capability on those lines?

If so, how do I get that done?

Thanks

Is there a way to use a variable for the name of the voice?

I would like to set a global variable, then use it wherever that voice is needed if I can't get the global property working.

There are so many prompts that it is a pain to have to fix them all more than once.

Thanks

The <property> tag can only assign static strings within the VXML document. However, if you are using an IVR scripting language like PHP, ASP, or PERL, there's no reason why you can't have the document auto-generated by your IVR script with whatever voice name you want.

I did not see an answer to my post of February 15, 2007

"I know how to set it up, but it is not working on all of our lines.

Apparently a couple of the 800 lines that we have were transfered from another source.

Can you enable that capability on those lines?

If so, how do I get that done?"

I'm not sure if you missed the post, or if your answer was "Use PHP".
Since I have tried the <property> tag as described without succes on this particular line, I am re-asking the questions above. The <property> tag works just fine on 800 numbers that Plum provided, it just doesn't seem to do so on 800 numbers that were transfered to Plum.

Any ideas?

Thanks

Hi,

What are the names of the voices are you not able to get working?

What are the phone numbers on which the particular voices are not working (i.e. the transferred phone numbers)?

Can you provide a link to an IVR script that properly plays one of the above voices on a Plum-issued 800 number but not on any the transferred lines?


Thanks,
Plum Support