Plum IVR Support

Posted: **Thu Nov 30, 2006 3:14 am**

I got following error in my error log:

error no_ani 13 [30/Nov/2006:02:52:35 -0500] 2091 000000;013;1164836119 DocumentParser::FetchDocument - Parse error in file "http://66.109.47.37/Captira.ADI.UI/errorpage.aspx", line 1, column 6 - Unknown element 'html'
error no_ani 13 [30/Nov/2006:02:52:35 -0500] 2091 000000;013;1164836119 errno: 205 uri http://66.109.47.37/Captira.ADI.UI/errorpage.aspx

Will you please let me know what does this error mean & whats the exact reason so that we can avoid this from happening?

Thanks,
-Awaneesh

Posted: **Thu Nov 30, 2006 8:41 am**

Hello,

That means that the page listed:

http://66.109.47.37/Captira.ADI.UI/errorpage.aspx

Generated an HTML error response rather than a VXML page. It is likely that there is an error in your ASP that is resulting in an IVR error output page that is commonly seen in a web browser. The VoiceXML interpreter is attempting to parse it and failing when it reaches the <html> tag in the generated response.

If you look instead at your IVR "Last Call" log file you can view the contents of that response if the IVR error is from the last IVR call you made into the IVR system.

Regards,
Plum Support

Plum IVR Support

Detailed meaning of the error

Detailed meaning of the error

see contents of response if error is from last call into IVR