Plum IVR Support

You have probably covered this several times, but in searching through the forums I have only seen it for systems installed at a client site.

We are hosted on your servers, and we are having a terrible time with the voice recognition on our application. It is not the really the recognition part, but more the false triggering. Even in what appears to be a rather quiet environment, we are getting input triggers constantly. I have seen other posting responses about line noise etc., but I also have used several other voice response systems with the same phones with no problems.

Is there a way to tweak the senesitivity, or the minimum length of a sound, or something else to help reduce the number of false input triggers?

Also, maybe I am just mising it, but is there a way to text search this forum so I don't have to look at each Subject and the the posting to see if it is relevant?

Thanks

Using the <property> tag, you can set the speech bargein sensitivity with the sensitivity global property like this:

<property name="sensitivity" value="0.3"/>

It can be set to a value between 0.0 and 1.0. 0.5 is the default but that may be a little too sensitive for your IVR application.