Plum IVR Support

Hi Folk,

I am seeing that I can't get the call time duration. For me service is very important because each client has to pay for each minute that he/she did in the month.
In the result url callback, you may be should have to send this information. Right now, this information is not send it.
Could you tell how I can get this information automatically from your system? (May be you have some web service for that, where I can send a query of each call.)
I saw the session log in PLUM system, but I didn't see any unique ID in this log. So I need to search by ani + date, but the date that you show in the log is not the same that that that the system send in the result or start url callback. Conclusion: very easy if you have 2 clients, but if you have 100 clients VERY complicate (impossible).
Please let me know how I can get the information about the duration of the call.
Thanks.
Omar.

Here's an IVR thread on capturing IVR session length in a VXML application:

http://support.plumvoice.com/viewtopic. ... ht=gettime

Ok, I can do it.
But my question now is:
Will I get the same time that PLUM get for all my calls?
because I need to get same many from my clients, that PLUM will get from me. Do you understand me question? (sorry for my bad English)
Thanks.
Omar.

No, it will not be exactly the same. It will likely be a few seconds off as it doesn't account for the 2-4 seconds at the beginning of the IVR call required for callee type detection and the 1-2 seconds of post-call processing that you'll be performing. If you want to perfectly correlate each individual IVR call with logged call length, you should capture the IVR session id (it's the session.id global variable) and use that to look up the call length in the IVR session logs.

Our recommendation, however, is that you should calculate the call length as described in the link above and, over a large sample size (say, 200 calls) determine the difference with the call length as logged by Plum. If the standard deviation is sufficiently low, you can safely apply that delta to all of your calculated call times.