Plum IVR Support

Hi,

I have embedded some script that calculates the call duration for an outbound call as suggested in other threads in this forum. The last run I did shows a call duration of 1:46 on the Call Activity web page.

When I look at the "Last Log" I can see the first time entry is
Tue 03 Apr 2007 07:26:02 AM EDT:
and the last
Tue 03 Apr 2007 07:26:46 AM EDT:
(difference of 44 seconds) and my script calculates a duration of 42 seconds. I can understand the difference of 2 seconds between my script and the log entries, but could you please explain why the duration shown on the web page is over a minute longer?

I would like to use my script calculation as a mechanism for charging for outbound calls and would therefore like the calculated value to be as accurate as I can get it.

Is there another way I can determine call duration without having to use manual reporting facilities?

Thanks,
Adrian Naude

Hello,

Could you please provide the Call ID so we can trace the IVR call? Without that it will be difficult (if not impossible) to determine the source of the additional time.

The only official record of the IVR call duration can be found in the IVR session logs where each line in the IVR session log indicates the billable information for an IVR call. Currently there is no means of gaining access to this session data programmatically.

Regards,
Plum Support