Plum IVR Support

I searched the forum and read the old post located in http://support.plumgroup.com/viewtopic.php?t=357

But our problem is when playing the prompts. Also whenever we enter a data we hear a clicking sound and the call proceeds. Also we read the report one sentence at a time so that we can rewind and fast forward by sentence. But we hear the clicking everytime a sentence is played.

Here is a code where before and after saying the 'welcome statement', we hear the clicking sound

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<form id="startup">

<script src="fetchAnswer.js"/>
<!-- This script file is used fetch the TeleReport settings -->
<script src="fetchSettings.js"/>

<block>
<audio src="welcome.wav">
<voice name="mike">
Welcome to the Talk station Tella report system.
</voice>
</audio>

<log label="StartUp">Startup</log>
<data name="domTeleReport" srcexpr="wsStartup" method="post"/>
<var name="bStarted" expr="GetStringVal(domTeleReport)"/>
<log label="StartUp">Started: <value expr="bStarted"/></log>
<if cond="bStarted=='True'">
<assign name="g_patientIndex" expr="0"/>


<data name="domNextPage" srcexpr="wsNextPage" namelist="pageName" method="post"/>
<goto expr="GetNextPageName(domNextPage)"/>
<else/>
<data name="domErrorPage" srcexpr="wsErrorPage" method="post"/>
<goto expr="GetNextPageName(domErrorPage)"/>
</if>
</block>
</form>
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Also welcome.wav is not present. So it always reads out "Welcome to the Talk station Tella report system. "

Same problem thru out the application.

Hello,

This could be configuration issue on your IVR system. For IVR system issues you should contact support at support@plumvoice.com and be sure to include your customer number in the subject line.

Regards,
Plum Support