Plum IVR Support

Hi,

I'm getting an intermittent error on outbound calls where the first audio prompt is not actually playing even though the log states it was queued.

The inputmode property is set globally:
<property name="inputmodes" value="dtmf"/>

The actual prompt statement look like this:
<prompt bargein="false">
<voice name="Lawrence">
<value expr="pcontent"/>
</voice>
</prompt>

An example of where this happened can be found on the outbound-uk.plumgroup.com queue with call ID 31071. The session ID is 000009;021;1176189681

The callee detection returned "voice" and the call was answered by a human with the single phrase "hello".

Any thoughts on what could be going wrong?

Adrian

Hi Adrian,

We weren't able deduce anything by looking at the IVR call logs. Does this happen on multiple phone lines? Our guess is that there is some sort of IVR problem with the receiving phone line.


Regards,
Plum Support

Hi,

Thanks for responding. This issue happens across multiple phone lines so it is not a line-specific problem. It also (helpfully!) appears to be intermittent. I am quite happy to set up specific tests if you have anything that you want me to check out.

Adrian