Plum IVR Support

We have a promt saying
"Enter the order number followed by pound. For non-numeric characters press the star key. When finished entering order numbers press pound twice."

Delimiting the order entry with # sign works... but to exit out of the get_order loop the user has to press ## instead of #.

Any ideas or code snippets help to show how this can be accomplished.

Hi,

Using the # key in IVR application for multiple purposes is pretty messy; we're not sure why you would want to collect data this way.

It would be easier and cleaner to ask the caller if they have more entries after each order number.


Regards,
Plum Support

Well we do understand that... but when the caller needs to enter multiple orders, then we prefer not to have another prompt asking whether they have more.

If there is no real good way of doing it, then we will have consider our call flow redesign for this prompt.