Plum IVR Support

Posted: **Wed Jun 06, 2007 1:34 pm**

Our application is installed on a separate server and then the URL is provided in Plum application set up.

Currently when the application server is down, Plum tries to fetch the file, waits for 30 secs and then says "'A serious error of type error.badfetch has occurred. Exiting'. Is there a way to change this error message to record an user friendly custom error message....

Posted: **Wed Jun 06, 2007 4:28 pm**

Hi,

The only way we can think to do this is to start your IVR application with a scratchpad file containing an error handler, and use a second IVR server (different from your application server that might be down) to host the custom IVR error message file.

The scratchpad file might look something like this:

Code: Select all

<vxml version="2.0">

<form id="startApp">
<block>
<goto next="www.your.application.com" />
</block>
</form>

<catch event="error">
  <prompt>
  <audio src="www.fully.qualified.path.to.a file.on.a.server.that.is.always.running">We're sorry we've having techical difficulties.</audio>
  </prompt>
  <disconnect />
</catch>

</vxml>

Regards,
Plum Support

Plum IVR Support

How to change error message?

How to change error message?

start IVR app with scratchpad file containing error handler