Plum IVR Support

Hi,

i trying outbound service, i've my account id and pin. i'm doing this from pakistan, and in phone_number i'm prodiving 00923215075220

i got the xml response with call_id ... but still i didn't received any call ??

help me out regarding this

BR
Sarfraz Malik

Hello,

The Plum IVR system is capable of dialing internationally. Please make sure that the call queue you are pushing calls into has been started. You can see the call queue status on the IVR "Outbound Tools" page of the Plum IVR Hosting site. You should also be able to see the status of each of the IVR calls you have queued by viewing the queue on that same page. Finally you appear to be dialing using the UK format for international numbers, please make sure you are pushing to the IVR call queue system in the UK: http://outbound-uk.plumgroup.com

Regards,
Plum Support

am i providing correct no. format for outbound call

+92 302 5055 886

+92 is the country code

BR
Sarfraz Malik

This IVR oubound call is being dialed from the US, so you should try dialing the following:

011 92 302 5055 886

Assuming you have been given access to the UK IVR outbound system, there are two different queues with two different URLs you can POST your requests to:
If you queue to the first URL you need to make sure that your dial string is formatted for US international calling: 011923025055886. When queuing to the second URL you should make sure it is formatted for UK international calling: 00923025055886. Please double check which queue you are using, they are listed in the drop down box on the IVR outbound tools page of your IVR hosting account.

HTTP/1.1 405 Method Not Allowed - http://66.135.33.9/test/ivr/MFSStartScript.xml
DocumentParser::FetchBuffer - could not open URL: http://66.135.33.9/test/ivr/MFSStartScript.xml
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri http://66.135.33.9/test/ivr/MFSStartScript.xml


got this error while url is correct

help me out plz

BR
Sarfraz malik

That error is not an IVR error. That 405 is coming back from your web server. It's likely because the control parameters for the outbound call are being POSTed to that URL. Since your URL appears to be a static .xml file, your web server is probably refusing to accept POST vars.

You need to use a script that can process POST vars as your start_url.

yes i'm getting outbound call its working fine, tell me how can i pass the phone no. (on which outbound call is being performed) to my server using voice xml ...

<?xml version="1.0"?>
<vxml version="2.0">
<var name="pincode" expr="0" />
<form>
<block>Welcome to mobile financial services</block>
<field name="pin" type="digits?lenght=4">
<prompt>Please enter your pin code?</prompt>
<noinput count="1">
No PIN was entered
<reprompt />
</noinput>
<nomatch count="1">
You must provide a four digit number.
<reprompt />
</nomatch>
<noinput count="3">
<audio>Please try again later. Goodbye.</audio>
<exit />
</noinput>
<catch event="input nomatch" count="3">
<audio>Please try again later. Goodbye.</audio>
<exit />
</catch>
<filled>
<assign name="pincode" expr="pin" />
<submit next="http://66.135.33.9/test/ivr/MFSIVRProcessing.aspx" method="post" namelist="pincode" />
</filled>
</field>
</form>
</vxml>

here i'm sending the pin code which user is entering, and i want to pass the no. of user to my server as well...

can you please help me out regarding this

BR
Sarfraz Malik

The number called by the outbound IVR system will be stored in the session.telephone.ani IVR session variable.

thanks...

when i use http://83.138.146.93:8080/TestApp.xml as a start_url it works fine ....

when i use http://www.dprodigy.com/demo/mobilefina ... Server.xml

its gives error when i make outbound call - that a serious error has occured .. where could be the issue

prompt response would be appriciated

BR
Sarfraz Malik

You should inspect both the IVR logs for those IVR calls as well as the IVR logs for your web server. Without any such information, we can not determine the root cause of the IVR problem you're experiencing. It should be noted however, that, given the fact that IVR outbound calling IS working for the first URL listed, the IVR problem is likely something related to your web server.

<field name="pin" type="digits?length=4">

whenever user enter 4 digits it sends only first digit to us and says and false comparison occured

Help me out in this regard plz ...

BR
Sarfraz Malik

Can you please post more of your IVR code for us to look at? I'd also recommend starting a new thread on the forum. Thanks!

yes i've added a new thread with name
''Few Question Regarding Plum Platform''


please look into this

BR
Sarfraz Malik