Plum IVR Support

Hi,
This is the error what I'm receiving

Mon 25 Jun 2007 02:09:39 PM EDT:

Call Start Event: ANII DNIS 9339 VURL http://hosting.plumgroup.com/plumvp/director.vxml
DocumentParser::FetchDocument()
DocumentParser::FetchDocument(http://hosting.plumgroup.com/plumvp/director.vxml)
Cache Hit: http://hosting.plumgroup.com/plumvp/director.vxml
VXI::var_element(name="dnis" expr = "session.telephone.dnis")
DocumentParser::FetchDocument(director.php)
Posted form data is URL encoded
Attempting to fetch http://hosting.plumgroup.com/plumvp/director.php
Click here to view saved VoiceXML script
DocumentParser::FetchDocument(http://58.68.25.134/ivr/Step1_Authenticate.asp)
Cache Miss: http://58.68.25.134/ivr/Step1_Authenticate.asp
Attempting to fetch http://58.68.25.134/ivr/Step1_Authenticate.asp


Mon 25 Jun 2007 02:09:40 PM EDT:

Click here to view saved VoiceXML script
VXI::var_element(name="CLI" expr = "session.telephone.ani")
bargein set to true
INPUTMODES set to "DTMF"
Cache Miss: http://58.68.25.134/ivr/20.wav
Attempting to fetch http://58.68.25.134/ivr/20.wav


Mon 25 Jun 2007 02:09:42 PM EDT:

Audio segment from the URL 20.wav added to prompt queue
File: 20.wav Should be 8000 samples per second, it's 22050
Unrecognized format in WavDecoder
Failure during pvxPromptConvertCopySource
bargein set to false
INPUTMODES set to "DTMF"
Cache Miss: http://58.68.25.134/ivr/Wav/GlobalMessa ... ail/21.wav
Attempting to fetch http://58.68.25.134/ivr/Wav/GlobalMessa ... ail/21.wav


Mon 25 Jun 2007 02:09:43 PM EDT:

Audio segment from the URL Wav/GlobalMessages/ConstCliNotAvail/21.wav added to prompt queue
Newly queued prompts are now being played


Mon 25 Jun 2007 02:09:46 PM EDT:

DocumentParser::FetchDocument(preLogin.asp)
Cache Miss: http://58.68.25.134/ivr/preLogin.asp
Attempting to fetch http://58.68.25.134/ivr/preLogin.asp
Click here to view saved VoiceXML script
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS application/synthesis+ssml for:
---------
<?xml version='1.0'?><speak><voice name="mike"><speak><prosody pitch="medium" rate="medium" volume="loud"/></speak></voice></speak>
---------
DocumentParser::FetchDocument(Login.asp)
Cache Miss: http://58.68.25.134/ivr/Login.asp
Attempting to fetch http://58.68.25.134/ivr/Login.asp


Mon 25 Jun 2007 02:09:47 PM EDT:

HTTP/1.1 500 Server Error - http://58.68.25.134/ivr/Login.asp
DocumentParser::FetchBuffer - could not open URL: Login.asp
DocumentParser::FetchDocument - exiting with error result 2
errno: 203 uri Login.asp
received event: error.badfetch
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------

A serious error of type
---------
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
error.badfetch
---------
bargein set to true
INPUTMODES set to "DTMF"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
has occurred. Exiting.
---------
VXI::exit_element()
Newly queued prompts are now being played



and the code what i'm using is
<?xml version="1.0" ?>
- <vxml version="2.0">
<property name="inputmodes" value="dtmf" />
- <!-- IVR v.1
-->
- <!-- SETUP THE VARIABLES FOR THE APPLICATION
-->
<var name="CLI" expr="session.telephone.ani" />
- <!-- check what the time is and present a Out of service message accordingly
-->
- <!--
Check the Customer is presenting a CLI
If No CLI is available then branch to Login


-->
- <!-- FORM CHECKS THE ANI
-->
- <form id="main" scope="dialog">
- <block>
- <if cond="session.telephone.ani != ''">
- <!-- CLI IS PRESENT - do Lookup on CLI [BRANCH TO LOOKUPCLI.ASP]
-->
<submit next="LookupCLI.asp" namelist="CLI" />
<else />
- <!-- CLI IS WITH HELD
-->
- <prompt>
<audio src="20.wav" />
</prompt>
- <prompt bargein="false">
- <audio src="Wav/GlobalMessages/ConstCliNotAvail/21.wav">
- <voice name="mike">
- <prosody pitch="medium" volume="loud" rate="medium">
<audio src="Wav/GlobalMessages/ConstCliNotAvail/20.wav">Hello, Welcome to Deal TV - The truly interactive channel.</audio>
<audio src="Wav/GlobalMessages/ConstCliNotAvail/21.wav">I'm sorry I don't recognise your telephone number.</audio>
</prosody>
</voice>
</audio>
</prompt>
<goto next="preLogin.asp" />
</if>
</block>
</form>
</vxml>


Could you let me know where i'm going wrong?

Hi,

If you examine the IVR log, it looks like you had an internal server error (HTTP/1.1 500 Server Error) when trying to fetch http://58.68.25.134/ivr/Login.asp. For a list and description of HTTP error codes, see http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html

We were able to fetch the above URL without incident, so it's possible you only had a momentary server hiccup. Does this happen repeatedly?



Regards,
Plum Support

Hi,

Thanks for the quick reply.

We have 2 servers, the production server is in US and the test server is in India. When the URL is pointed to production server its working fine but when pointed to the test server its giving this error.

Thanks -

Hi,

Then it is likely that you have a problem with your IVR test server, since the IVR code and IVR server remain the same in the cases you describe above.


Regards,
Plum Support