Plum IVR Support

Posted: **Mon Mar 11, 2013 3:05 pm**

I have a menu choice then proceed to a goto where I want to do a submit to a page then a transfer of the call. The transfer happens but nothing is posted back.

Posted: **Tue Mar 12, 2013 8:58 am**

Hi,

Just to clarify, are you looking to do another <submit> to do a post to a script after your transfer has completed?

Below is some sample code that demonstrates how to do a submit to a transfer page and then posting to a script after a transfer has completed:

enterchoice.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");
?>
<vxml version="2.0">

<var name="userani" expr="session.telephone.ani"/>

<menu id="departments">
    <prompt>
      Press 1 or say sales to be transfered to Sales.
    </prompt>
    <choice dtmf="1" next="#sales">sales</choice>
</menu>
  <form id="sales">
    <block>
      <submit next="transferpage.php" method="post" namelist="userani"/>
    </block>
  </form>
</vxml>

transferpage.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");

$userani = $_POST[userani];
?>
<vxml version="2.0">

<var name="user_phone_num" expr="'<?php echo($userani)?>'"/>
<var name="sales_phone_num" expr="2345678901"/>

<form>
  <block>
    <prompt>
      You are being transferred.
    </prompt>
    <assign name="dest_expr" expr="'tel:+1' + sales_phone_num + ';ani=' + user_phone_num"/>
    <goto next="#transfer"/>
  </block>
</form>

<form id="transfer">

  <transfer name="my_transfer" destexpr="dest_expr">
    <filled>
      <if cond="my_transfer == 'near_end_disconnect'">
   <throw event="nearend"/>
      </if>

      <if cond="my_transfer == 'maxtime_disconnect'">
   <throw event="maxtime"/>
      </if>

      <if cond="my_transfer == 'network_disconnect'">
   <throw event="network"/>
      </if>

      <if cond="my_transfer == 'far_end_disconnect'">
   <throw event="farend"/>
      </if>
    </filled>
  </transfer>

  <catch event="connection.disconnect.hangup nearend maxtime network farend">
    <submit next="storeinformation.php" namelist="user_phone_num sales_phone_num" method="post" enctype="multipart/form-data"/>
  </catch>
</form>
</vxml>

storeinformation.php:

Code: Select all

<?php
header("Content-type: text/xml");
echo("<?xml version=\"1.0\"?>\n");

$File = "storeresults.txt";
$Handle = fopen($File, 'a+');
$Date = date("r");
$UserNum = $_POST[user_phone_num];
$SalesNum = $_POST[sales_phone_num];
$Data = "$Date $UserNum $SalesNum\n";
fwrite($Handle, $Data);
fclose($Handle);
?>

<vxml version="2.0">
  <form>
    <block>
      <exit/>
    </block>
  </form>
</vxml>

From this example code, we start with enterchoice.php. In that script, we get the user's ANI and store it in "userani". The user enters 1 and we do a submit to transferpage.php, passing it the variable, "userani". Within transferpage.php, we create two variables, "user_phone_num" and "sales_phone_num". Note that "user_phone_num" is set to what was stored in "userani". From there, a transfer occurs and after the transfer completes, we do a submit to storeinformation.php, passing it the variables, "user_phone_num" and "sales_phone_num".

Hope this helps.

Regards,
Plum Support

Plum IVR Support

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