Plum IVR Support

I am covering for our normal developer who handles all the IVR stuff so forgive my ignorance.

When our client dials into a specific number the Response.QueryString is supposed to contain a ‘altdb=1’ key. From looking at the Application Setup page in Plum Voice Hosting, the debug.xml for the site they are supposedly dialing into (by comparing the DNIS for the phone number and 'linked' site) contains <assign name="altdb" expr="1" /> and that is similar to all our other clients which all work (to my knowledge).

So my questions are:

1) Is that the place to setup query string parameters?
2) Is this some sort of a caching issue going on where it hasn’t been refreshed? (I know our regular developer has mentioned caching issues before with Plum)

Any help is appreciated.

Hi Terry,

Your first question seems more IVR code-specific rather than an IVR issue. As for the caching issue, make sure that the .xml page that uses the <goto> tag for Debug.xml (the page before the Debug.xml page) has a maxage and maxstale values set to 0. The IVR code that you have in Debug.xml (<goto next="Welcome.xml" maxage="0" maxstale="0"/>) only affects the Welcome.xml file, allowing for THAT file to never be cached. So, if you never want Debug.xml to be cached, you must set the maxage and maxstale value to 0 on the page the uses the <goto> tag for it.

Regards,
Plum Support