Multiple Phone Numbers

[dstevenstn]

Our client is going to be using one account, but different phone numbers for each of their clients. How do I go about setting this up?

[support]

Hi,

Just to clarify, are you looking to set up multiple phone numbers for a specific hosting account?

If so, you would contact our provisioning team (provisioning@plumgroup.com) to have additional phone numbers added to your account and set up the specific IVR application for each phone number.

Regards,
Plum Support

[dstevenstn]

When we make the call to queuecall.php we currently pass the login, pin and phone number to be dialed. Our client wants to breakdown the reports for every one of their clients. This was done by creating phone numbers for each of those clients. We are not passing any of this information into either the queuecall or in the vXML. How do I provide this information?

[support]

Hi,

We're not exactly sure what you mean. When you call on the queuecall.php, you could also submit a message_reference POST value. This message_reference can be used to differentiate calls as you queue them. These message_reference values can then be pulled out of the result_url to associate a specific call with what you queued. The result_url also contains the Plum call_id value which is returned when calling on the queuecall.php script initially.

Hope this helps.

Regards,
Plum Support

[dstevenstn]

These are all outbound calls. I have setup one of the phone numbers to have the remote url http://75.151.51.219:82/ivrstart.aspx which is what is the start_url passed to queuecall.php. Currently, when the call is made the caller ID shows as unknown and the calls are not being associated with this number. Should they be?

[support]

Hi,

Are you looking to associate different caller IDs for different outbound calls? If so, you will need to use separate hosting accounts for each caller ID you would like. The caller IDs are associated on a per-account basis. To change the caller ID for your account, you will need to contact our support team at support@plumvoice.com and include your 8-digit customer support number within the subject line of your e-mail. This 8-digit customer ID can be found in your support contract with Plum. If you don't have a support contract, please contact our sales team at 866-759-7586 extension 2 or sales@plumvoice.com.

Regards,
Plum Support