Plum IVR Support

We need to do faxing based on the prompt option picked by the caller. Caller enters the fax number and it's captured in VXML and sent to web service call for faxing. Everything looks fine until the webservice written in VB.NET tries to connect to the faxserver. We are getting a "Access denied" error. Same code run as a regular VB form based application works fine.

I know that it's a non-IVR question but has anyone come across this situation.

Hi,

This does not sound like an IVR issue. It sounds like an access problem on your fax server. Try calling your fax server vendor to try to fix this.

Regards,
Plum Support

This one is nasty.

It appears there are serious issues when trying to access fax servers from inside a webservice (inside any other application it is fine). There is information about this on the web, but for completeness I would just mention - don't fax from a web-service unless you have to.