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Is this possible...

Questions and answers about IVR programming for Plum DEV

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larrymo
Posts: 1
Joined: Tue Jul 23, 2013 9:35 am

Is this possible...

Post by larrymo »

sorry if this is the wrong place to ask but this is what I am trying to do. I am basically trying to replace submitting forms to email to submitting forms to phone. With a little twist. Please tell me whats possible and not possible:

Is this possible:
- User selects products from the website.
- website sends list of products to a phone number.
- person who answers the phone hears the items one by one and can traverse the array of products by pressing 7 to repeat the last or 9 to go to the next. (I don't want to have the person get everything as one big string, if there's a big order they might miss something and have to replay the order all over again from the start... not what I want)
- person who answers phone hits 1 to confirm order or 3 to decline order. This will execute 2 different web pages (.php) based on whats pressed.

Please tell me what is possible and not possible.

Thank you!
Larrymo

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Is this possible...

Post by support »

Hi Larry,

Yes, this should be possible.

Once the user has made their selection of products from the website, you can set up a script to programmatically queue an outbound call that will be able to fetch the data based on what the user had selected on their website. You would also be able to set up your application script to execute a specific page based on whether the user confirms their order or declines their order.

If you need any programming assistance, you can refer to our tutorial here: http://www.plumvoice.com/docs/dev/

Regards,
Plum Support

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