Question regarding 'termtimeout'

[SGTAdmin]

Hi,

From the documentation i understand that termtimeout parameter dictates how long should the IVR wait after the first DTMF input is entered by user. However i would like to know what parameter dictates how long should IVR wait if the user does not enter any input.

For e.g. in our script on a particular form we have :
<form id="enter_rider_id">
<property name="termtimeout" value="6s"/>

On this form if the user does not enter anything at all the IVR only waits for 2 secs after which it starts replaying the prompt, however if the user enters any DTMF input then it waits for 6 secs after which it repeats the prompt. I would like IVR to wait for 6 secs before repeating the prompt even if the user has not entered any input.

Another piece of information is that we have a global termtimeout of 2s i.e. <property name="termtimeout" value="2s"/>, i don't know if this affects it, even though we are over-riding it with 6s for the particular form.

Thanks,
SGTAdmin

[support]

Hi ,

The property that you are looking for is the timeout property: http://www.plumvoice.com/docs/dev/voicexml:properties:timeout

For your reference, there's a diagram within the VoiceXML 2.0 Specification that illustrates the timing properties for VoiceXML, with the first example being "timeout". It can be found here: http://www.w3.org/TR/voicexml20/#dmlATiming.

Regards,
Plum Support