Question regarding 'termtimeout'
Posted: Wed Jul 24, 2013 2:42 pm
Hi,
From the documentation i understand that termtimeout parameter dictates how long should the IVR wait after the first DTMF input is entered by user. However i would like to know what parameter dictates how long should IVR wait if the user does not enter any input.
For e.g. in our script on a particular form we have :
<form id="enter_rider_id">
<property name="termtimeout" value="6s"/>
On this form if the user does not enter anything at all the IVR only waits for 2 secs after which it starts replaying the prompt, however if the user enters any DTMF input then it waits for 6 secs after which it repeats the prompt. I would like IVR to wait for 6 secs before repeating the prompt even if the user has not entered any input.
Another piece of information is that we have a global termtimeout of 2s i.e. <property name="termtimeout" value="2s"/>, i don't know if this affects it, even though we are over-riding it with 6s for the particular form.
Thanks,
SGTAdmin
From the documentation i understand that termtimeout parameter dictates how long should the IVR wait after the first DTMF input is entered by user. However i would like to know what parameter dictates how long should IVR wait if the user does not enter any input.
For e.g. in our script on a particular form we have :
<form id="enter_rider_id">
<property name="termtimeout" value="6s"/>
On this form if the user does not enter anything at all the IVR only waits for 2 secs after which it starts replaying the prompt, however if the user enters any DTMF input then it waits for 6 secs after which it repeats the prompt. I would like IVR to wait for 6 secs before repeating the prompt even if the user has not entered any input.
Another piece of information is that we have a global termtimeout of 2s i.e. <property name="termtimeout" value="2s"/>, i don't know if this affects it, even though we are over-riding it with 6s for the particular form.
Thanks,
SGTAdmin