Pronouncing Dollar amount in Spanish

Questions and answers about IVR programming for Plum DEV

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SGTAdmin

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Pronouncing Dollar amount in Spanish

PostFri Aug 23, 2013 4:51 pm

We use <say-as type="currency">USD2.50</say-as> to speak the dollar amount. It works great for English Language, it says "Two Dollars and Fifty Cents" however for Spanish language it says as “dos dólares punto cinqueta” which means “Two Dollars point fifty” instead of "dos dólares y cincuenta centavos" which means "two dollars and fifty cents".

Has any one had a similar issues? Is there a solution for this?
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support

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Re: Pronouncing Dollar amount in Spanish

PostMon Aug 26, 2013 7:49 am

Hi,

You will need to preparse the currency amount on your end of the IVR code into "dos dólares y cincuenta centavos" since you cannot rely on the TTS engine to properly translate the amount into Spanish. This is due to a limitation of the TTS engine.

For past reference on this topic, please see here: viewtopic.php?f=2&t=1058&p=3473

Regards,
Plum Support

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