Plum IVR Support

Posted: **Wed Sep 04, 2013 12:08 pm**

Hi,

We need the Spanish voice input grammar equivalent for the following English grammar tags:

<grammar type="application/x-jsgf" mode="voice">
    ( one | two )+
</grammar>
---------------------------------------------

   <field name="chosen" type="uscitystate">
      <prompt bargein="false">
		 Please tell your city and state.
      </prompt>
	  
      <filled>
		 <assign name="input_city" expr="chosen.city" />
		 <assign name="input_state" expr="chosen.state" />
		 <goto next="#getStreet" />
      </filled>
----------------------------------------------

      <grammar srcexpr="'http://vxml.plumgroup.com/grammars/usstreetaddress.php?city='+escape(input_city)+'&state='+escape(input_state)" 
	     root="usstreet" type="application/srgs+xml" mode="voice" />

Also, do you have any Spanish voice based IVR as an example to refer?

Thanks,
Mani

Posted: **Thu Sep 05, 2013 10:58 am**

Hi Mani,

For all your grammar tags, you will need the xml:lang attribute to specify whether you want it in English or Spanish. So this is what your 1st grammar would be like:

Code: Select all

    <grammar type="application/x-jsgf" xml:lang="es-MX" mode="voice" >
      ( 1 | 2 )+
    </grammar>

The xml:lang specifies you want this grammar in Spanish. Also, we use 1 and 2 instead of "one" and "two", because they are not English specific.

For your second grammar, you must define it with a <grammar> tag, so you can specify the language, like this:

Code: Select all

<field name="chosen">
    <grammar src="builtin:uscitystate" xml:lang="es-MX" mode="voice" />

Keep in mind, for these address grammars, we do not translate the street/city/state names. So it would recognize "New York" in a Spanish accent, but not "Nueva York."

We are still finalizing the code example for your third grammar, we'll be posting it shortly. Thanks for your patience.

Posted: **Thu Sep 05, 2013 12:00 pm**

Hi Mani,

Unfortunately, our built in US street address grammar is English only. We apologize for the misunderstand and we will update our documentation to reflect this.

Posted: **Tue Sep 17, 2013 1:17 pm**

Hi,

Per your response, I tried the following:

Code: Select all

<form id="getZipCodeSpanish">
   <field name="chosen">
      <grammar type="application/x-jsgf" xml:lang="es-MX" mode="voice">
	     ( 1 | 2 )+
	  </grammar>
      <prompt bargein="false">
         <audio src="..."></audio>
      </prompt>
	  
      <filled>
         <assign name="address" expr="chosen" />
		 <prompt bargein="false">
		    <audio src="..."></audio>
			<say-as type="acronym"><value expr="address" /></say-as>
		 </prompt>
		 <goto next="#confirmationSpanish" />
      </filled>

and it always throws nomatch error.

Can you please provide an example of how to get the zipcode in Spanish?

Thanks,
Mani

Posted: **Tue Sep 17, 2013 4:36 pm**

Hi Mani,

Looking at the code you posted, I was able to get a match by speaking 'uno' or 'dos'. I only removed the <audio> tags and added the closing </field> and </form> tags, but otherwise the code you posted would recognize 'uno' or 'dos' as valid input.

Code: Select all

<form id="getZipCodeSpanish">
   <field name="chosen">
      <grammar type="application/x-jsgf" xml:lang="es-MX" mode="voice">
        ( 1 | 2 )+
     </grammar>
      <prompt bargein="false">
         Enter one or two.
      </prompt>
    
      <filled>
         <assign name="address" expr="chosen" />
       <prompt bargein="false">
          you entered.
         <say-as type="acronym"><value expr="address" /></say-as>
       </prompt>
       <goto next="#confirmationSpanish" />
      </filled>
    </field>
</form>

Are you trying to have the user input a full zip code spoken in spanish, or have them speak 'uno' or 'dos' to make a selection, as the script is currently doing?

Please let us know so that we can better assist you with this issue.

Regards,
Plum Support

Posted: **Tue Sep 17, 2013 11:16 pm**

Thanks for your response.

Can you please verify the VXML configured on the number "617-712-3999 x 1892"? It is in scratchpad. The Spanish part starts from the comment "Spanish INTRO" in the VXML. Please search for this comment and let me know the problems with the <form id="getZipCodeSpanish"> part.

Let me know if you need more details.

Thanks again,
Mani

Posted: **Wed Sep 18, 2013 11:08 am**

Hi Mani,

After looking at your code, in order to match a zip code with spoken Spanish, you could do something like the following:

Code: Select all

    <property name="termmaxdigits" value="true"/>
    <property name="interdigittimeout" value="5s" />

    <field name="chosen" type="digits?length=5">
      <grammar type="application/x-jsgf" xml:lang="es-MX" mode="voice">
        ( cero | uno | dos | tres | cuatro | cinco | seis | siete | ocho | nueve ) +
      </grammar>

Setting the termmaxdigits property will allow you to specify the type option for the <field> element, which will specify that a certain amount of digits are required. The grammar should then recognize exactly five of any spoken Spanish digits 0 - 9.

Hope that helps! Please feel free to let us know if you have any additional questions.

Regards,
Plum Support

Posted: **Wed Sep 18, 2013 12:54 pm**

Thanks again for your help.

If you check the test number "617-712-3999 x1892" again, I have removed all other VXMl tags and left only the getZipCodeSpanish form for easy testing.

If you check this VXML, I am trying to get the Spanish zipcode and repeating it with <say-as type="acronym"><value expr="address" /></say-as>. But, it is not repeating as single digits in Spanish. It repeats fastly and in English slang.

Also, after receiving the Spanish zipcode voice input, I want to translate it to English regular numbers (i.e., zipcode in English). So, that I can do further process. How can I do this translation from Spanish zip code to English?

Please do the needful.

Thanks a lot,
Mani

Posted: **Wed Sep 18, 2013 3:09 pm**

Hi Mani,

This code snippet should answer your question.

This will assign the variable 'address' the numbers entered (i.e. zipcode in English) so you can further process them, and the <value expr="chosen.toString().replace(/(.)/g, '$1, ')"/> will repeat to the user the digits they entered in Spanish.

Code: Select all

<form>
	<field name="chosen" type="digits?length=5">
		<prompt bargein="false">
			<audio src="http://ivr.where2getit.com/coopfinancial/ivr/prompts/new/Spanish_4.wav"></audio>
		</prompt>

		<filled>
			<assign name="address" expr="chosen" />
			<prompt>
				<audio src="http://ivr.where2getit.com/coopfinancial/ivr/prompts/new/Spanish_5.wav"></audio>
				<speak xml:lang="es-MX"><voice name="Javier">
					<value expr="chosen.toString().replace(/(.)/g, '$1, ')"/>
				</voice></speak>
			</prompt>
		</filled>
	</field>
</form>

Hope that helps!

Regards,
Plum Support

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