Plum IVR Support

Hi,

we are working on IVR application and we chaged lots of parameters to imporve according to our requirement but we are failed.

1. huge delay is there why ?
2. voice quality is improved - much better now
3. on some mobile network it works an on some it does not - like on network A we are receiving outbound calls but at the same time on network B it failed (i'm unable to understand why?)

we are running out of time , we are your corporate customers please look into this issue seriously ... we are in a big trouble

atleast tell us all the factor why the deplay is there ? please analyze this issue

Best Regards,
Sarfraz Malik

Hello,

1. This delay is the callee type detection system attempting to identify the remote callee as "human" or "answering machine". You should send an email to have this feature disabled

3. This is another IVR issue that can only be resolved via email. We will need additional details such as the number dialed and the carriers that are being impacted by this IVR problem.

If you have a current contract with Plum you should email support@plumvoice.com and include your IVR Customer ID in the subject line. If you do not yet have a contract with Plum you should contact your sales representative.

Regards,
Plum Support