Plum IVR Support

Hi Support,

Is it possible to rename the files held in the repository rather than them being the pinnumber_?.wav where ? is a number. Reason being that I wish to be able to programmatically be able to call hour_1.wav, hour_2.wav etc rather than having to have a list of which file is holding the 1 and the 2 etc. I know I could do this by referring out to files on my server but due to latency etc I would rather the audio files be held locally to the VXML server.

Can I FTP in some how to rename the files????

Many Thanks,

Lee

Hi,

Sorry, but it is not possible to rename the files held in the repository since they are programmed to be named that way. Also, it is not possible to FTP since the IVR platform does not provide FTP access to any of those files.

Sorry for the inconvenience.

Regards,
Plum Support

If you request a remote audio file, does it get cached on your server or is the request and download made every single time the file is required?

Just thinking, rather than there being a lot of bandwidth taken up by shipping audio files about, and if I cannot rename the files on your system that if I host them at our end if this will remove some of the latency issues we might experience.

Also, are the wav files effectively prefetched before the call is initiated or once the call is connected, there could be about 200kb worth of files for each call and this might take a few seconds to download. there is already a pause of 3 to 4 seconds whilst it detects the answering machine or not so to extend this is not an option.

Regards,

Lee

Hi,

For remote audio files, if you set maxage=0, the file will never be cached.

You can read more about caching files here:

http://www.plumvoice.com/docs/dev/devel ... ce:caching

To answer your IVR question about the .wav files, the first time you call in, you will have to wait for those 200kb of files to be cached. However, every IVR call that comes in afterwards will have all the .wav files prefetched.

Regards,
Plum Support