Plum IVR Support

I've just made several outbound calls, and I'd like to see the session logs and error logs. Clearly, they're not available immediately; and they don't show up even if I turn off the outbound campaign.

How soon can I expect session and error logs to show up? And is there perhaps an alternative (HTTP-based) api to grab log files?

That the log files for an outbound campaign show up via a drop-down box choice. That is, I have to choose DNIS of "outbound" to see the session or error logs.

I'm seeing some of the errors in the error log, and nothing at all in the session logs. What delay should I expect?

Hi,

Which delay are you referring to?

Also, you can check the IVR call log of your IVR outbound call by clicking on "Call Activity" and clicking on "Last Log" for your IVR outbound call to see if there's any delays.

Regards,
Plum Support

I've just re-opened this topic under another subject ("no session logs; error logs sometimes appear"). I moved it to make certain that it wouldn't be overlooked because of the long delay between your post and mine -- I was off at SpeechTek.