Plum IVR Support

Hello,
I need a way to track how long a call took. I read about the javascript way of tracking time, but my application has many different files, so the call goes through many different "nodes" before ending. I need a way to track how long the call took because I'm planning on charging my customer a rate per minute. Is there a more accurate way of doing this?

Thanks in Advance,
Jason Ho

Hi,

You can go to your "Session Logs" page to track how long the IVR call took or you can go to your "Reports" page.

For more information on how to generate an IVR Call Report, go here:

www.plumvoice.com/docs/dev/plumdevguide:callreport


Hope this helps.

Regards,
Plum Support

Hello,
I need to be able to track usage for specific users, so this report doesn't help me very much. I need something where after the phone session I can get a callback where I can store the length of the call into my database, and associate it with a user. Are there any efforts in making this information available for PlumVoice developers?

Thanks,
Jason Ho

Hi,

We provide the caller ID (session.telephone.ani) and the IVR call length (see this earlier post: http://support.plumvoice.com/viewtopic. ... all+length) so you should be able to use this information to write an IVR application that allows you to do this.

Regards,
Plum Support