Plum IVR Support

Posted: **Thu Aug 23, 2007 9:20 am**

I have a phone app that requires a user to type in their ID and PIN. The app will jump too soon into a "no input" when no input is heard. Often in the middle of typing your ID or PIN it will throw the "no input" or try to execute what you typed too soon. Is there any way to increase the length of this time?

Thanks,
Jason Ho

Posted: **Thu Aug 23, 2007 10:15 am**

Hi,

To increase the length of time to type your ID or PIN, you should use the IVR property, "interdigittimeout", to increase your time. For an IVR example:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">

<property name="interdigittimeout" value="3s"/>

    <form>
        <field name="myfield">
            <grammar type="application/x-jsgf" mode="dtmf">
                ( 1 | 2 )+
            </grammar>
            <prompt>
                Enter any number of the digits one or two.
            </prompt>
            <filled>
                You entered <value expr="myfield"/>.
            </filled>
            <nomatch>
                You did not enter any ones or twos.
                <reprompt/>
            </nomatch>
            <noinput>
                You did not enter anything.
                <reprompt/>
            </noinput>
        </field>
    </form>

</vxml>

From this IVR code example, the user has 3 seconds in the middle of each input to enter a digit. Hope this helps.

Regards,
Plum Support

Plum IVR Support

Increase time til "No input"

Increase time til "No input"

IVR code for using interdigittimeout property