Plum IVR Support

I've just made a failed attempt at an outbound call; the return XML from my wget attempt says " POST variable does not contain a valid URL" although I'm pretty sure that it does contain a correct one.

That's neither here nor there. The problem is that although I've used a correct login and password, I don't see any error logs for this in today's log files. If I look the month's log files, I do see some of the entries I'd expect.

As for session logs, I don't see a single one. I'd expect to see something even for a failed call, and not a single one shows up.

What should I expect to see, and when should I expect to see it?

Hi,

Could you post your POST variables that you are using for the IVR outbound call?

As for the IVR error and IVR session logs, make sure you select the correct DNIS from the drop-down box where you want to view the IVR error or IVR session log.

Regards,
Plum Support

I've resolved the URL-related problem; I had to reset a router that wasn't doing port forwarding correctly.

However, I still don't have any error log or session logs for today, regardless if the call succeeds or fails. The URL I'm using to pick up the session log is

http://hosting.plumgroup.com/view_log.h ... 1188273600

Nothing there; it's for the outbound session from the dropdown menu; and I refresh it from time to time (or try again from the web page). Nothing appears.

Please note: due to a typo when I created my login/password, my username requires (of all things) a leading space character or it won't work. You can see this leading character in the URL above (%20). While it seems to work everywhere on the site so far, I will be amazed if it doesn't eventually break something. Let me know if we need to reset the username...

Hi,

Could you send an e-mail to support@plumvoice.com with your IVR customer ID in the subject line and your user account in the e-mail?

Regards,
Plum Support

Certainly, but I don't know what a "customer ID" is. My account page shows a "DNIS" and a login, but even the original email that you sent with my login and password does not contain something called a "customer ID."

Hi,

The "Customer ID" would be found in your IVR support contract with Plum. If you do not yet have a support contract with Plum you should contact your sales representative regarding this issue.

Regards,
Plum Support

Even though my login has been corrected and not longer contains a leading space, I still cannot see any error log files in a timely fashion, and I see no session log files at all.

I'm getting an "error.grammar.inline" recording; it's an interoperability issue because I've tested those grammars on a different platform.

Any idea of where my session logs are? Or why only a few sessions show up on the error logs?

Hi,

We have just corrected this IVR problem. You should now be able to see your IVR session and IVR error logs.

Let us know if you are still not able to see your IVR session or IVR error logs.

Regards,
Plum Support