Page 1 of 1
Delayed utterance
Posted: Thu Aug 30, 2007 12:22 pm
by markkerzner
Hi,
when I get the call from Plum, it waits for 5-10 seconds before starting to talk. Can this be controlled?
Thank you,
Mark
18290823
IVR feature- callee type detection system can be disabled
Posted: Thu Aug 30, 2007 1:39 pm
by support
Hi,
This delay is the callee type detection system attempting to identify the remote callee as "human" or "answering machine". You should send an email to
support@plumvoice.com and include your IVR Customer ID in the subject line if you want to have this feature disabled. The Customer ID would be found in your support contract with Plum. If you do not yet have a support contract with Plum, you should contact your sales representative regarding this issue.
Regards,
Plum Support